What Information We Hold and Why
We collect information you provide directly — your name, contact details, and the credentials you set when you open your account. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we record transaction references and wallet identifiers so we can verify the payment
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and match it to your account. We do not store your full bKash or Nagad PIN; only the reference data needed to confirm a transfer. We also collect device and browser information automatically — the type of device you use, your IP address, and session activity.
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This helps us detect unusual login attempts and keep your account secure. We use your data to process transactions, respond to support requests, and send account-related messages. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records are
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kept for as long as required by applicable financial rules, while inactive account data may be reviewed periodically. Where our service is available depends on local law and eligible regions, and our data practices apply within those same boundaries.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.